Help

When will my backorder arrive?

Our suppliers are unable to predict when they will have more backordered items in stock, but as soon as they do, we will ship the item(s) to you.
Privacy Policy. We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

What are my payment choices?

We accept Visa, Master Card, and American Express.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Orders are shipped shortly after we receive payment from you.

We use UPS and USPS (United States Postal Service). Please refer to the chart below:
* UPS 3 Day and UPS Overnight are not available for items shipped to AK and HI. Standard shipping will be used instead.
** Free shipping offer is only for standard shipping in the US. Not applicable to international orders.

Click here to view additional shipping information.

International Shipping:

Do you ship to my country?

During sign-up we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, we unfortunately cannot ship to your country at this time.

International Shipment Standard Rates:

Global Express Mail (EMS) 3-5 Days
Quantity: 1-4 / Flat Rate: $26.00
Quantity: 5-10 / Flat Rate: $30.00
Quantity: 11-15 / Flat Rate: $35.00
Quantity: 16-20 Flat Rate: $40.00
Quantity: 21+ / Flat Rate: $45.00

Delivery Times:

All orders ship next business day.

Sales Tax:

Silver Lake Research Corporation collects sales tax (8.25%) for items shipped within California.

What is the return policy?

Please see our Terms of Use for complete details regarding our return policy.

Pricing and Billing:

Do I have to pay sales tax?

You only have to pay sales tax if you are located in California.

I have a question on my charges.

If you have any questions or concerns, please contact customer service for assistance at 1-888-438-1942

I need a copy of my receipt/invoice.

Please contact customer service for assistance at 1-888-438-1942

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to the shipment of your item(s).